Last Updated: 11-Dec-2025
These Terms and Conditions (“Terms”) govern the use of services provided by Excel Outsourcing, a UK-based recruitment outsourcing company offering CV sourcing, CV formatting, lead generation & database management, 360 recruitment support, administrative assistance, and virtual assistant solutions. By engaging with our services, you agree to comply with the Terms outlined below.
1. Service Agreement
1.1 Excel Outsourcing operates as a remote service provider supporting recruitment agencies across the UK, Europe, USA, Canada, Australia, and New Zealand.
1.2 All services are delivered on a white-label basis, functioning as an extension of your recruitment team.
1.3 A formal agreement, acknowledgment email, invoice payment, or commencement of work constitutes acceptance of these Terms.
1.4 Services include—but are not limited to—CV sourcing, CV formatting, lead generation, database management, recruitment support, and admin/VA assistance.
2. Working Hours & Support
2.1 Our operational hours are 8:00 AM to 6:00 PM (UK Time), Monday to Friday.
2.2 Work outside these hours may be provided upon prior agreement and may incur additional charges.
2.3 All communication is handled via email, project management tools, or designated messaging channels agreed upon with the client.
3. Payment Terms
3.1 Excel Outsourcing operates strictly on an upfront payment model.
3.2 All invoices must be paid in full before any service begins.
3.3 We do not accept late payments, post-service payments, or monthly credit cycles unless explicitly agreed in writing.
3.4 Failure to make timely payments may result in immediate service suspension.
3.5 All fees are non-refundable once work has commenced, due to the nature of our labour-based services.
4. Service Delivery
4.1 Deliverables depend on the service plan selected by the client (daily, weekly, full-time, or project-based).
4.2 Excel Outsourcing is committed to providing accurate, high-quality, and timely output.
4.3 Turnaround times may vary depending on job complexity, volume, and client responsiveness.
4.4 The client is responsible for providing accurate job descriptions, search criteria, templates, and branding guidelines where necessary.
5. Confidentiality & Data Protection
5.1 Excel Outsourcing ensures that all client information, candidate data, and internal processes remain strictly confidential.
5.2 We comply with UK GDPR regulations in handling personal and sensitive data.
5.3 Data will never be shared, sold, or disclosed to third parties without written consent.
5.4 Clients are responsible for ensuring lawful use of sourced candidate information.
6. Intellectual Property
6.1 All formatted CVs, sourced candidates, databases, reports, and administrative outputs become the property of the client upon delivery and final payment.
6.2 Excel Outsourcing retains the right to refuse tasks that violate copyright, intellectual property laws, or ethical recruitment standards.
7. Client Responsibilities
Clients agree to:
- Provide clear instructions, job specifications, and sourcing criteria
- Maintain professional communication
- Ensure data provided is accurate and lawful
- Not misuse candidate data provided by Excel Outsourcing
- Adhere to the agreed payment terms
8. Service Limitations
8.1 Excel Outsourcing does not guarantee candidate hiring outcomes, interview attendance, or job acceptance.
8.2 We do not offer legal, HR advisory, or compliance consultancy services unless formally agreed.
8.3 Responsibility for client-facing communication and final hiring decisions remains with the recruitment agency.
9. Revisions & Corrections
9.1 Minor revisions related to errors or adjustments are included within reasonable limits.
9.2 Major changes, new requirements, or additional work may be subject to extra charges.
10. Termination of Services
10.1 Either party may terminate services with written notice.
10.2 No refunds are provided for work already completed or for prepaid service plans once they have started.
10.3 Outstanding balances must be cleared immediately upon termination.
11. Liability
11.1 Excel Outsourcing is not liable for losses resulting from recruitment outcomes, client decisions, or external factors.
11.2 We will not be responsible for candidate actions, background discrepancies, or misrepresentations.
11.3 Our total liability, if any, shall not exceed the amount paid by the client for the related service.
12. Amendments
Excel Outsourcing reserves the right to update or modify these Terms at any time. Any changes will be posted with a revised effective date.
